Last updated: 13th October 2026

Thank you for shopping with Paws and Paradise. This policy explains how we ship your order, what it costs, and what to expect after you buy.

The short version

•    Free standard shipping on every order.

•    Duties and import taxes included: nothing extra to pay on delivery in the countries we ship to.

•    Tracked delivery on every order.

Order processing

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

Standard shipping is free on every order, with no minimum spend. Double Packs may arrive in more than one parcel; you'll receive tracking for each one.

Customs, duties and taxes

Our prices include import duties and taxes for every country we ship to, so you shouldn't be asked to pay anything when your parcel arrives.

•    United States: import duties are included in the price. Any state sales tax we're required to collect is shown at checkout.

•    Canada: prices include GST/HST and other import taxes, customs duties and carrier brokerage fees.

•    United Kingdom: prices include UK VAT and any import duties.

•    Australia and New Zealand: prices include GST and any import duties.

•    European Union: prices include VAT and import duties. 

If a carrier or customs office asks you to pay a fee for your order, please contact us before paying and send a photo of the notice. We'll sort it out, and if you've already paid, send us the receipt and we'll refund it.

If you refuse delivery without contacting us, we'll treat it as a return under our Returns, Refunds & Warranty Policy, and the cost of returning the parcel will be deducted from your refund.

Customs checks can occasionally add a few days to delivery.

Order tracking

Once your order ships, we'll email you a tracking number and link. Tracking can take a few business days to show updates while your parcel moves between carriers.

Shipping destinations

We currently ship to the United States, the United Kingdom, Canada, Australia and New Zealand and EU.

Address accuracy

Please check your shipping address at checkout. If you need to correct it, email us within 24 hours of ordering; once an order has shipped, we can't change the address. If a parcel comes back to us because the address was incorrect or incomplete, we'll re-send it once you confirm the right address (re-delivery cost will be calculated based on your location, or refund your order less the shipping cost we paid.

Lost, damaged or delayed packages

Your order is our responsibility until it's delivered.

•    Delayed: if tracking hasn't updated for 10 business days, or your order hasn't arrived 10 business days after the latest date, contact us. We'll chase the carrier and send a replacement or refund you if the parcel can't be found.

•    Marked as delivered but not received: please check around your property, with neighbours and in any mailbox or parcel locker, and allow 2 business days, as parcels are sometimes scanned as delivered early. Then contact us within 14 days of the delivery scan. We'll open an investigation with the carrier and replace or refund your order if the parcel can't be found.

•    Damaged: please follow section 3 of our Returns, Refunds & Warranty Policy: send us photos and we'll replace or refund it.

Changing or cancelling your order

Need to change or cancel your order? Email us as soon as possible. Until your order ships, we can cancel it for a full refund. Once it's in transit, we can't change or cancel it; please use our returns process instead. Refunds for cancelled or delayed orders go back to your original payment method within 7 business days.

Questions?

Email pawsandparadisestore@gmail.com with your order number. We reply within 2 business days.