1. Our 30-Day Happy Pet Guarantee

If PawGlide Air isn't working out for you or your pet, you can return it within 30 days of the date it was delivered. To qualify, your return must be:

•    Clean: pet hair removed from the attachments, dust cup emptied and filter tapped clean.

•    Undamaged and working (apart from any fault you're reporting).

•    Complete: the PawGlide Air unit, dust cup and filter, with all 5 attachments, USB-C cable and the original box.

•    Sent with your order number.

What you get back: a full refund of the price you paid for the item(s). No restocking fee. Discounted and promotional purchases follow the same rules, we refund the amount you actually paid.

Return postage: for change-of-mind returns, you pay the cost of sending the item back. If the item is faulty or we sent the wrong thing, we pay (see section 3).

Bundles: you can return a whole bundle or part of one. If you return part of a Double, we refund the difference between what you paid and the regular price of the items you keep.

Original shipping charges aren't refunded for change-of-mind returns, except where the law requires it (EU and UK customers — see section 7).

If a return arrives incomplete, damaged or dirty, we'll contact you before refunding. We may deduct the reasonable cost of cleaning or replacing missing parts, or the reduction in the item's value. EU and UK customers: we only deduct for loss of value caused by handling beyond what was needed to check the product.

2. Before you return: let us help

Many pets need a few sessions to get used to a new grooming tool. If your pet is unsure about the sound:

•    Let your pet see and sniff PawGlide Air while it's switched off.

•    Groom with the unit switched off first, then step back before switching it on to vacuum the hair into the dust cup.

•    Start on the low setting and build up over a few sessions.

Email us — we're happy to help you get it working for your pet. If it still isn't right, we'll process your return.

3. Damaged, faulty or wrong item

Please check your order when it arrives. If anything is damaged, faulty, missing or wrong:

•    Email us your order number with photos or a short video of the problem (and of the outer box if it was damaged in transit).

•    Telling us within 7 days of delivery helps us fix it fastest. This does not limit your legal rights if you find a problem later.

•    We'll send a free replacement or give you a full refund, including any shipping you paid. Usually you won't need to send the item back; if we do need it, we'll arrange and pay for the return.

4. PawGlide Air 1-Year Limited Warranty

Who gives this warranty: Nimilai Holdings LLC, trading as Paws & Paradise, 106 E Lincolnway, Suite 305C, 110, Cheyenne, WY 82001, pawsandparadisestore@gmail.com. 

What it covers: defects in materials and workmanship in the PawGlide Air unit — including the motor, electronics, charging port and built-in battery — under normal household use, for 12 months from the date of delivery.

What we'll do: if a covered defect appears, we'll replace the unit (or the faulty part) with a new one, or refund you if a replacement isn't available. It costs you nothing, including shipping. If you have reasonable out-of-pocket costs making a valid claim, send us the receipts and we'll reimburse them. A replacement is covered for the rest of the original warranty period, or longer if your local law requires.

What it doesn't cover:

•    Normal wear of attachments, comb pins, brush bristles and filters.

•    The gradual reduction in run time that all rechargeable batteries show with age and use.

•    Damage from using PawGlide Air against the guidebook instructions — for example vacuuming water or wet material, hot ash, very fine powders (cement, plaster, toner) or sharp debris, or running it without the filter.

•    Accidental damage, drops, water damage, or damage from pets chewing or biting the unit.

•    Damage caused by a faulty or non-standard charger or cable.

•    Repairs or modifications by anyone other than us.

•    Products not bought from Paws & Paradise or an authorised seller.

How to claim: email at pawsandparadisestore@gmail.com with your order number, a description of the problem and a photo or short video. We'll reply within 2 business days with next steps.

United States: this warranty gives you specific legal rights, and you may also have other rights which vary from state to state. To the extent the law allows, implied warranties are limited to the length of this warranty, and we are not liable for incidental or consequential damages. Some states do not allow these limitations, so they may not apply to you.

This warranty is in addition to your legal rights (section 7).

5. How to start a return or claim

•    Email at pawsandparadisestore@gmail.com with "Return – [order number]" or "Warranty – [order number]" in the subject line. 

•    Please contact us before sending anything, so we can give you the right return address and instructions. We'll reply within 2 business days.

•    Depending on where you live, your return may go to a local returns partner or to our fulfilment centre outside your country. We'll give you the full address before you ship, so you can check the postage cost first.

•    Pack PawGlide Air in its original box with the battery left inside the unit. Use a tracked service and keep your proof of postage. If the carrier asks, the parcel contains a lithium-ion battery installed in the device.

6. Refunds and cancellations

•    We'll email you when your return arrives and refund you within 14 days of receiving it, to your original payment method. EU and UK customers: within 14 days of us receiving the item or your proof of postage, whichever is sooner.

•    Your bank or card provider may take a few extra days to show the refund.

•    Order not shipped yet? Email us and we'll cancel it and refund you in full. Once it has shipped, please use the return process above.

7. Your legal rights

Our guarantee and warranty are in addition to your legal rights. Nothing in this policy limits them.

European Union — right of withdrawal. You can withdraw from your purchase within 14 days of delivery without giving a reason. To withdraw, email us, or send the model withdrawal form below. Return the item within 14 days of telling us. We'll refund the price you paid plus the standard delivery charge (not any extra you paid for faster delivery) within 14 days of receiving the item or your proof of postage, whichever is sooner. You pay the direct cost of returning the item. You also have a legal guarantee of at least 2 years from delivery if the product is faulty or not as described; faults that appear in the first year (two years in some countries) are presumed to have existed at delivery.

United Kingdom. You can cancel within 14 days of delivery without giving a reason, then return the item within 14 days of cancelling. We'll refund the price and standard delivery within 14 days of receiving the item or proof of return, whichever is sooner; you pay return postage when cancelling. If the item is faulty, you can reject it for a full refund within 30 days of delivery; after that you can ask for a repair or replacement, and a refund or price reduction if that doesn't fix it. We pay reasonable return costs for faulty goods.

Australia. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits of our warranty and 30-day guarantee are in addition to your other rights and remedies under the law.

New Zealand. Your rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 are not affected. If PawGlide Air fails a consumer guarantee, we'll provide a remedy and cover reasonable return costs.

Canada. Your rights under your province's consumer protection laws, including Quebec's legal warranty, are not affected.

United States. Our 30-Day Guarantee and Limited Warranty are in addition to any rights you have under your state's law.

8. Contact us

Paws & Paradise · Nimilai Holdings LLC · 106 E Lincolnway, Suite 305C, 110, Cheyenne, WY 82001 · pawsandparadisestore@gmail.com

Model withdrawal form (EU and UK customers)

Complete and return this form only if you wish to withdraw from the contract.

To: Nimilai Holdings LLC, 106 E Lincolnway, Suite 305C, 110, Cheyenne, WY 82001, pawsandparadisestore@gmail.com

I/We* hereby give notice that I/We* withdraw from my/our* contract of sale of the following goods*:

Ordered on* / received on*:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is sent on paper):

Date: